Frequently Asked Questions

How long do orders take to be processed and shipped?

Every order is custom printed and requires up to two weeks to be processed and shipped.  

Due to COVID-19 we are experiencing a slight delay in processing and shipping up to 21 days.

Once an order is shipped you will receive a tracking number to your email address. 

What payment methods do you accept?

We accept payments by credit card, debit card, and PayPal. 


Can I make changes to an order after it's been placed?

Our orders are custom made upon placing. All sales are final. Orders cannot be canceled or changed once placed. 


What is your return policy?

Products are made to order so all sales are final. However, if an item you received is damaged upon receipt or wrong size from what you ordered please email shopitsacurlthing@gmail.com with your order number and billing address.  

 

What if I choose the wrong size?

We cannot offer returns or exchanges due to incorrect size chosen so please double check with our sizing chart before placing your order. 


Do you ship outside the United States?

Yes, you would have to pay for shipping for orders placed outside of the US.


How do I select the correct size?

Ensure you are choosing your correct size by referencing our size chart below.


Can’t find the answer you need here? Contact us at shopitsacurlthing@gmail.com